Warranty

From the way we manufacture our products, to the consultation services we provide, pleasing you, our customer, is our number one priority. With this in mind, please take a close look at the warranties we provide:

  • Lifetime Limited Structural warranty against defects and workmanship on all aluminum structures, components, and welds.
  • 5-Year prorated limited warranty against defects and workmanship on the canopy cover.
  • 3-Year limited warranty against defects and workmanship on components not manufactured by Shore-Mate, but supplied by outside manufacturers: a.) hydraulic pumps, cylinders, and hoses. b.) radio controls and key fobs.
  • 2-Year limited warranty against defects and workmanship on all other components not manufactured by Shore-Mate but supplied by outside manufacturers including but not limited to: a.) pulleys b.) sheaves and bushings c.) cables d.) fasteners e.) winches f.) rotocast transport wheels g.) solar panels h.) electrical power unit gear boxes, switches, and controls.
  • 12-Year limited warranty against defects and workmanship on dock floats used in Shore-Mate floating docks.
  • Lifetime limited warranty on poly-thruflow decking and premium PVC decking.

This limited warranty applies from the date of purchase of the Shore-Mate product for the applicable limited warranty periods and only under normal use and conditions and only to the original purchaser. This warranty does not cover damage due to acts of God or extreme weather conditions. Modifications to the Shore-Mate product, or any of its components, overloading the Shore-Mate product, or other product abuse voids the limited warranty. This limited warranty is in lieu of all other warranties expressed or implied. There are no other expressed or implied warranties.

This limited warranty provides for the repairs or replacement of the defective workmanship and/or material by Shore-Mate, as determined by Shore-Mate in its sole discretion. Shore-Mate is not liable for (and this limited warranty does not extend to) any consequential incidental damages such as time lost, travel, damages, or negligence by others with regard to the Shore-Mate product.

Lastly, Shore-Mate is not liable for any transportation or shipping cost to provide repairs or replacement of the defective workmanship and/or material.

For Orders On Out of Warranty Parts or General Part Inquiries

***There is a 20% re-stocking fee for all returned parts that are purchased through Shore-Mate. This includes, pulleys, cables, boat lift canopies, etc. If at all possible, please provide measurements or pictures of the parts you are looking to purchase. Shipping costs are non-refundable***